Categories of Questions and Answers
Categories of questions. Please, click on a category to see the answers to the specific questions in this category below:What is your Shipping Policy?
Most of the curtain products ThermalWindowCurtains.com will ship within 2 to 8 business days, in most cases within 2-3 business days. Large orders, custom orders, holiday seasons and out of stock / back-ordered items take longer, especially custom width orders, that take about 8 weeks to make them.
Thermalogic Insulated products we ship within 2-3 business days. Free fabric samples are usually shipped the same or next business day. For more information, please, refer to our Shipping Policy page.
Thermal Window Curtains ships only within the continental USA, most of the products (except Fireside, Crosby and Cornwall) also to Hawaii, Alaska, Puerto Rico, Virgin Islands and to APO addresses. If you live in some other area or have an international order request, please contact us and we will try to accommodate you.
What is your shipping cost?
Shipping cost chart is given on the Shipping Policy page for inside the USA and depend on the dollar amount of your order.
We also added an expedite shipping service for your convenience - 2nd Day Air service, which delivers an order within 2 business days from the date of shipment.
You have “Track your order” link on your website. How can I track my order with it?
Please enter your order number and click “View” button. It will show your order details, your order status and your payment status.
Regarding your order status: When you just submitted your order and it was not processed yet, it will say “New”. When your order went into production, you will see “In progress”. When we shipped your order, it will say “Complete”. We Email UPS tracking numbers for Customized orders to the Email address provided.
Regarding your payment status: If we did not charge your credit card yet, you will see “Pre-authorised” option. If we already charged your credit card, it will say “Settled”.
What methods of payment do you accept?
We accept most major credit cards including Visa, MasterCard and Discover. We also use PayPal. You may pay with a money order (clears same or next day) or a pesronal checl (takes 3 or more weeks to clear). If you have a Gidt Card from our website, you may use it by entering Gift Card code in during the checkout.
Do you accept American Express?
Yes, we accept both money orders (quicker - 1-2 days) and personal checks (takes much longer to clear - up to 3 weeks or more). Your order will not be shipped until your check is cleared.
Can I pay with an E-check?
Yes. However it takes on average 3-5 business days to clear an E-check, and we will have to wait until your E-check clears. If you reside outside of the USA, the money arrive to us in about 6-8 business days.
Can I place an order over the phone?
Yes. We accept curtain product orders and free fabric samples orders over the telephone. We would also like to assure you that our website is secure and there is no reason to worry about your credit card information protection. Our website retains just last 4 digits of your credit card number. You may also consider using PayPal even if you do not have a PayPal account, which allows you to use your credit card without us having any information at all about your credit card.
What is "bulk order"?
It is when you order many pieces of the same product at the same time, like 15 pairs (30 panels) or more.
I am trying to place a large order over $2,000 and your website does not allow me do that. How can I place my order?
If you are using Paypal, there has to be no problem with large orders. But when you use a credit card, our credit card processing (merchant) service has a $2,000 limit. To submit your order which exceeds $2,000 amount you may either pay by check or if you use a credit card you will have to split your large order in parts. As long as each part is above $300, your shipping will be free, it will just take more than one transaction to do it.
Do all the thermal curtains you offer have the same insulating value?
Most of them are the same, except ThermaSheer, ThermaLace and ThermaVoile. Those have a tiny bit smaller insulating value, but still they are good insulators.
I hung the curtains and there was no difference temperature wise.
If the thermostat setting was not changed, the temperature in the room won't change either. You may notice the temperature difference and appreciate the thermal value of the product by comparing the temperature behind the curtain and in front of it.
Do you have polyester thermal insulated curtains?
Yes, we do. These are Prelude, Rhapsody Lined ThermaVoile, Thermasheer panels of Weathershield and Weathervane style, Anna Thermalace, blackout Darcy, Brooke styles, are made from Polyester fabric. Material from which curtains are made of is mentioned on every product description page.
Are your thermal curtains suitable for outdoor use?
No, they are not suitable for outdoor use. Insulated curtains are designed to block the cold draft that comes from windows into the room.
How much light do your thermal sheer curtains block?
They do not block the light, they allow lots of light in, like semi-sheer curtains. They are not room darkening nor blackout. Insulated sheer and voile curtains prevent outside temperature to get in easily, i.e. their purpose is insulation, not light blocking. However darker colors, like Mushroom and Aqua Blue in Rhapsody style, Mushroom Tan in Anna style block some light just because of the darker color of the fabric.
I live in New Mexico and am interested in White color thermal drapes. I understand they allow lots of light through. Does it mean they allow heat go through also?
No. Light color thermal (insulated) curtains have the same insulating capacity, as dark color panels. Light blocking is unrelated to heat blocking. Light color thermal drapes block heat as well as dark color ones.
A scientist will tell you light is heat. My dad was an engineer and used to tell us to turn off lights when not using them adding light is heat.
Obviously he was talking about turning off Incandescent light bulbs. There are also fluorescent light bulbs and LED (light-emitting diode) lamps. Fluorescent light bulbs emit 90% less heat (http://articles.extension.
Is there any difference between thermal and insulated curtains?
No, there is not. These words are just different ways to describe the same energy saving characteristic of the curtains, i.e. they block heat in summer and cold in winter from getting inside.
Is there any difference between energy efficient, insulated and lined curtains?
Insulated and lined curtains are energy efficient, their purpose is to prevent outside cold in winter and/or heat in summer to get into the room and as a result to save on the heating bill in winter and or AC bill in summer. There is a difference between Insulated (or thermal) and Lined curtains. In Insulated curtains their insulating (thermal) lining is bonded to the surface fabric. Lined curtains have two layers - surface one facing the room and separate layer of back lining that faces the window.
Do you have any thermal insulated curtains that are blackout curtains as well?
Yes, we do. Please, check our Blackout Insulated Curtains page. Please, note also that Darker Color curtains (like Black, Navy, Chocolate colors) block the outside light very well, they significantly darken your room. They are not considered “blackout” drapes, because blackout curtains are made with a specialized blackout lining. Nevertheless dark color drapes do a great job in blocking light, especially Navy, Chocolate and Black colors block almost 90% of light, when regular blackout ones block 80-85%. Total blackout drapes, like Nantucket and Navar, block almost 100% of light.
Do any of your thermal / insulating curtains come with the same color on the front and back?
Our White color Insulated curtains have the same white color on both sides (face and lining). Rhapsody Lined Insulated semi-sheer (ThermaVoile) curtains are of the same color from both sides, because their second layer (lining) is made of the same color as the surface fabric. We also have woven blackout insulated styles curtains that have both side of the same color.
Are your insulated tab top curtains white on the insulated side?
Yes, those thermal curtains that are foam backed, the insulated side (insulation facing the glass/window) of tab top insulated curtains is white color. So is the insulated side of all other thermal curtains and valances – grommet tops and pinch pleated.
How much space / width on the rod take Tab Top, Rod Pocket and Grommet Top curtains? In other words how much window width will they obstruct when open?
In Weathermate and Fireside Tab Top curtains tabs are 1.5 inches wide. Tab's width has to be multiplied by quantity of tabs in 1 panel, and it will give you the answer. Fireside has 7 tabs per single width panel, Weathermate has 6 tabs in single width panels. So when gathered on the rod one panel of Fireside will take about 10.5", Weathermate will takes about 9 inches of width. Double width Weathermate tab curtains have 11 tabs each panel, Fireside has 13 tabs per panel. When gathered on the rod one panel takes about 19 or 16 inches of width accordingly.
One pair of 80" wide Weathermate Grommet curtains gathered on the rod takes very little space, three and a half inches of width, and one panel only 1.7 inches.
One 50" wide Rod Pocket Panel of Thermasheer (Weathershield, Weathervane) style takes 12-14 inches in width because of the resiliency of the Thermasheer fabric.
What type of thermal lining do you use in your insulated drapes?
We use different types of thermal (insulated) lining or backing - 1) composed of 80% acrylic / 20% cotton in Fireside curtains and 2) made of 100% acrylic in Weathermate, IronGate, Nantucket, Trellis, Prelude and Horizon type thermal insulated curtains; 3) 90% Polyester and 10% Cotton in Ming Lined style; 4) Rayon in Prescott, Chamberlain and Caldwell Styles, 5) made of 100% Thermoplastic Polyurethane in Thermasheer curtains. Those liners or backings are white color in #1, #2, #3 and #4 and transparent in #5 group of products.
Do your curtains include a plastic wand or something that I can attach to the end of the panels to help open and close them? If not where could I find this thing?
Our curtains come without wands. You may find curtains wands (they also called "batons" or "curtains wand pulls") online by using those keywords in search engines like google.com. If you have old blinds that you do not use, many of them have wands attached to them.
We ordered Weathermate Curtains. They work well. However the chemical smell is so overwhelming we have to open the windows. Is there something wrong with these drapes? Is this normal and will go away?
Thermal foambacked fabrics have smell due to its foam backed insulated lining. Weathermate fabric has a stronger smell. It is safe and will go away in several days on its own. To get rid of the smell faster you may either wash them or hang them outside on the line.
What thermal curtains are the lightests by weight? I need very light curtains to be able to hang them.
The lighter weight fabrics are in curtains made of Polyester fabric: Ming Lined and Rhapsody Rod Pocket are the lightest because they do not have grommets, also Prelude style, as well as our Insulated semi-sheer and voile curtains (Weathershield, Weathervane rod pocket panels) are light weight. Cotton fabric curtains are heavier. Also if curtains have grommets it increases their weight due to metal grommets.
Are tab tops and grommet tops any different from pleated draperies as far as their ability to block out cold or heat?
The difference between pinch pleated, grommet tops and tab tops is about their looks, they don’t have a significant difference in thermal quality, if you hang them on a decorative round rod. However, pinch pleated curtains hung on a traverse rod the way that their side hems touch the walls, provide better insulation due to fuller coverage of the window or door.
Is the length of the tab (like 3.5 - 3.8") included in the total length of the tab top curtain?
Yes, the length of the tab is included in the length of the tab top curtain.
Are the tabs on valances the same length and width as on the tab drapes?
Yes, the same in the same style, but not in different styles, For example, in Weathermate curtains the tabs are the same size. But if you take a valance of Crosby style and Curtains of Weathermate style, the tabs are different in Crosby and Weathermate styles.
I am inquiring if Weathermate Tab Top curtains might possible be available in a 48 inch length; 54" length is a bit long for my windows.
We do not have 48" length, but please keep in mind 2 things:
1) Weathermate fabric shrinks 1%-9% un length, so after being washed (cold water only, line dry, no drier) Weathermate curtains will become shorter,
2) tabs are 3 1/2 inches tall, so the curtains have to be mounted at least 4" above the upper edge of the window to give proper coverage.
Are Weathermate and Trellis curtains blackout?
No. They are not.
What's the largest size pole width diameter can I get for the weather mate grommet drape?
Weathermate inside diameter of the grommet is 1.5", so any diameter smaller than that will work. However, if the difference between the rod diameter and grommet diameter is small (like half an inch difference, when the rod is 1" wide), the curtains will move on the rod with difficulty. If the curtain rod is much smaller (like 0.5" diameter), the Grommet curtains can be moved very easily, in one stroke.
Does 72 inches wide mean that the TOP finished pinch pleat width is 36 inches? Where is it measured - on the top or on the bottom?
72" wide pinch pleated drapes are a pair of two panels 36 inches wide each. The width is measured at the top, where pleats are.
We are interested in keeping heat leakage to a minimum and care less about keeping it cool in summer. What kind of thermal curtains are best?
The issue of thermal effect is the same for heating as for cooling. The thermal coating on the fabric is effective for both. It is also easier to maintain than a lining.
All our insulated curtains (please, see the demo http://www.youtube.com/watch?v=KZOb5xkQzsc&feature=channel&list=UL) have high thermal value. ThermaSheer, ThermaLace and ThermaVoile have a little bit smaller insulating ability due to their transparency and light weight.
If you use pleated drapes on a traverse rod and make it wide enough to wrap around the ends of the rod you will maximize your heat control benefits. A traverse rod allows the drape to overlap in the center as well.
Do your sheer curtains let light through and keep away heat or cold?
Our Insulated semi sheer curtains let the light go through, most of them are thermal, like Weathervane, Weathershield, Rhapsody Lined and Anna Insulated Lace. The only exception is items on Overstock Sale (Madrid style) is regular (non-insulated) sheer curtains.
Do any of your curtains block noise also?
All curtains block noise, but not fully. The heavier the curtain, the more it blocks noise. We have Navar and Weathermate that are more noise reducing curtains than others/ We have just a few panels left of Horizon and Midnight on Overstock Sale, which are specifically designed to reduce the noise.
What curtains are most noise reducing?
Navar and Weathermate are quite noise reducing. On overstock sale we have just a few panels of Horizon and Midnight, that are specifically designed as noise reducing.
Are your drapery draw curtains Class A flame spread rated?
We believe you ask is if our pinch pleated drapes are flame retardant. The answer is NO. Fireside, Crosby and Cornwall curtains are Not Flame Retardant.
Have any of your curtains been treated with flame retardant?
No, they have not.
Does thermal acrylic lining on the back of your blackout curtains contain any amount of latex? I am allergic to latex rubber.
There is no latex in the lining. It is acrylic foam.
Weathermate Thermalogic curtain uses Acrylic Suede for its backing. Does the Acrylic Suede uses formaldehyde? I am placing these drapes in my 7 month old son's room and do not want a product that has the potential to off gas like acrylic based fabrics have a tendency to do.
Lab tests of the Weathermate and Trellis fabrics showed very low level or formaldehyde, 25 mg/kg, whereas the state with the toughest regulations, California, allows up to 75 mg/kg. The testing was done based on the requirement of Target US and Confirmed by SGS S.A.
Are any of your pinch pleated curtains blackout or room darkening?
They are considered not blackout. But Chocolate color Fireside pinch pleated drapes bock almost all the light (about 95%) due to their dark color.
Will any of your blackout curtains work with a traverse rod?
No. Our blackout curtains are grommet tops. Traverse rod requires pinch pleated drapes. However, Chocolate color Fireside pinch pleated drapes bock almost all the light due to their dark color.
Is price quoted per 1 panel or per pair?
Each product is sold differently, some as a pair (2 panels), some as 1 panel. On every product page in its description it is specified, whether price is for 1 panel or for a pair (2 panels). For example, pinch pleated thermal drapes and tab top thermal curtains - price is given for a pair of them. Thermal Patio door Pinch Pleated drapes are sold as 1 piece, and only 1 panel is needed for an average door. Sheer and semi-sheer curtains sold as a single panel. Some Grommet top curtains come in pairs, some as a single panel. We encourage you to please, read product description; quantity of panels is specified there for each product.
Do you sell curtain fabric by the yard?
We sell fabrics of just three curtain styles - Crosby, Cornwall and Fireside. Fabrics of other curtains are not available.
Could you go more in detail on the size; it said Crosby fabric is 84 inches wide and right beside it, it says yard, is that how long it going to be?
The width of the Crosby fabric is 84 inches WIDE. The length could be as many yards as the customer wants, starting from minimum 2 yards LONG. Width and length are two different dimension.
Somewhere I read that your curtains are made in China, but then I also saw a page “Made in USA.” Are they made in both places?
The curtains listed on this page http://www.
What’s the difference between
Both are made from the same fabric. The first are Customized drapes made in the US. The Second are standard size drapes made in China.For the curtains made in the USA, is the fabric sourced from USA or China?
Fireside fabric made in the US; Crosby and Cornwall fabric comes from China.
I've been looking for the R value of your insulated drapes and I could not find it on your website...
Curtains do not have an R value because there are too many variables to measure, e.g.: direction the window faces, how far the curtains are mounted from the window, etc. Windows have an R value because they are fixed in place, but curtains are not.
Can I get sample swatches of several different colors?
Yes, we can send you a sample of thermal fabrics. Please, visit our page http://www.thermalwindowcurtains.com/free-fabric-samples and order a fabric swatch from us. Currently we are offering fabric swatches of almost all the curtains listed on our website. You may order up to 3 swatches for free per household for the first time. You will have to pay shipping and handling for the second order or / and for more than 3 samples.
I ordered one fabric sample from you. Can I have another free sample?
You cannot have more than one fabric sample order for free. You will have to pay Shipping and Handling for the second order either by sending the fee via PayPal to our Email address or by putting in your shopping cart 4 samples of the same fabric, and the system will charge you the S&H fee.
The swatches we ship cut from the actual fabrics. These fabrics have high quality insulation. Apparent thinness of the insulation coating in curtains is no measure of its insulating value. The insulating liner acts as a vapor barrier, that is its primarily purpose. This way it can control temperature changes (http://youtu.be/LMMD9qJIj7A). Water vapor is a powerful force for moving heat or cold from a window to the inside of the house. A thicker coating is insignificant in the success of its purpose. In fact, a thicker coating has proven to be more likely to be damaged in use, ultimately defeating the purpose of insulation. As an example look at winter clothing with "thinsulate" insulation. It is thin and more effective than much thicker forms of insulation.
Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.
Do you carry curtains in stock for sale?
Most of our products we have in stock most of the time. If some of them are backordered, we will notify you about it via Email.
Are bronze grommets available in Grommet Top curtains?
We have a large number of curtains with brass grommets. If you enter the word "brass" in the search box under "Search by keyword" and press "Search" button, a list of those curtains will get open for you. Or you may use this link also - http://www.
We do not have catalogues, because we are an online retail store. You may see all the products we have on our website http://www.thermalwindowcurtains.com/ You can find everything easily there. If you have any questions or concerns, please, do not hesitate to Contact Us, and we will be glad to help you.
I need a strong inexpensive curtain rod for a rental to withstand abuse. What rod and curtains would you recommend?
I'm looking at the Pinch Pleated Crosby drapes and wondering how to calculate the correct length. I would be using drapery rings with pinch clips. If my rod is 84" above the floor, and I want the curtains to hang just above the floor, how long should the curtain be?
The length will depend on the diameter of the rings. When you have them on the rod (if you already have the rod installed) just measure the distance from the clips (they are attached to the rings) to the desired point on the bottom of the drape. This will be the most accurate measurement.
How to get the wrinkles out of insulated curtains?
The easiest way to rid of wrinkles is to just hang them and they may simply straighten out by hanging for a few days. If this did not work, then there are other ways that take some efforts:
1) Use wrinkle release spray,
2) iron with steam iron on LOW SETTING carefully from the fabric side (not backing side, which can melt easily);
3) Put one curtain at a time in a dryer with a damp bath towel and after run in for 20-30 min at air fluff cycle and hang immediately. This does NOT apply to Weathermate style, which shrinks; do NOT put Weathermate in a dryer. You can steam or iron Weathermate. For more details please see http://www.ehow.com/how_5691131_wrinkles-out-insulated-drapes.html.
4) For a stubborn crease you also can use a press cloth with the iron for ironing the front of the curtain. DO NOT iron the foam backing.
It would be easier to just hang the thermal curtians and wait for a few days before embarking on time and effort consuming projects.
I bought Weathermate curtains. I'm afraid to iron them because of shrinkage. I am afraid to expose the drapery to any moisture or heat because of the potential shrinkage.
Here are some helpful links.
How to hang pinch pleated insulated drapes with hooks: https://www.youtube.com/
How to hang thermal pinch pleated curtains with rings: http://ths.gardenweb.com/forums/load/decor/msg1222401514954.html and http://www.ehow.com/how_4771276_hang-pinch-pleated-drapes.html
I want to hang curtains on traverse rods. Where is a place to buy them?
JC Penny and Home Depot had traverse rods. On our "Helpful Links" page there are several sources that carry curtain hardware and rods listed. You also might try to find traverse rods online by entering keywords "traverse rods" in search engine, like google.com.
Do you sell drapery rings and clips for pinch pleated drapes? If not, where can I buy them?
We do not carry drapery clips and rings. You may order them online from sources listed on our "Helpful Links" page, which carry curtain hardware and accessories. You can find them also at JC Penny and at Lowes'.
Is your site secure?
Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.
I put items in the cart by mistake which I would like to void. How to void my order and bring the cart to 0 balance?
In order to void your order or empty your cart, there is a box marked with the word "Qty" (abbreviation for “quantity”). Just put digit “zero” – 0 – in it and click on the "Update" button below. It will bring your cart items and amount to zero.
I don’t live in the United States. Can I order curtains or fabric samples from your site?
Selected products we ship to Canada. You cannot use our website for international orders to other countries, our general policy is to ship inside the USA. All our listed shipping time and charges are meant only for the United States and Canada.
Please, be aware, that your home country may require a customs fee or import tax on curtains you order abroad, and it is a customer's responsibility to pay those fees. So it will be a good idea to contact your country customs first and find out exactly what kind of import tax you will have to pay.
After that please, write to us the detailed information about your intended purchase, as well as location, and we will start from there and will attempt to sell a desired product(s) to you, if you live outside the United States.
Do you ship fabric samples to Alaska?
Yes, we can mail you samples to Alaska based on the S&H fees listed on page http://www.thermalwindowcurtains.com/free-fabric-samples which are the same as withing the continental US and choose what particular samples you need.
The same applies to residents of Hawaii, Virgin Islands and Puerto Rico. Please, keep in mind that Fireside, Cornwall & Crosby curtains we cannot ship to Hawaii, Alaska, Puerto Rico and Virgin Islands.
Yes. If there is a defect in the curtains, we will replace them for free and at our shipping expense. However, we have we have quality products and a strict quality control; so the chance of a defect is very low. If something happened to the product during the shipping process, please refer to “Damaged goods” section in our “Policies” page.
Please, be sure you are buying what you need. Common mistakes that customers make and as a result want to return the curtains are:
There are ways to prevent these mistakes:
1) Carefully measure your windows/door dimensions prior to ordering curtains.
4) If you are sensitive to subtle variations in colors, please order a free fabric swatch(es) before purchasing drapes. This way you will be certain that your selection is just what you want. The color you see on your computer screen depends not only on the pictures from the websites, but also on the screen setting of each individual computer. Therefore, the rendition of colors by computers may be a little different between different computers. To be more sure of a color of a curtain, it is helpful to have a fabric color swatch. We offer free fabric samples of most of our products.
Please, follow these simple steps, and it will save you time, money, efforts and prevent unpleasant experiences.
I am at the product page and do NOT see the prices, colors and sizes to choose from on this page. How do I place my order?
I was trying to place my order for several times, and my credit card was declined. What do I do?
If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.
If you are sending us an Email or leaving a voice mail, please briefly describe what your situation or concern is about. This will allow us to start dealing with your concern promptly: when we get back to you we will be able to have some answer for you already. Otherwise it will delay the answer or solution of your situation. Thank you for your cooperation.
My order did not go through, was incomplete. What was missing?
Please, go to “Your Order Status” link on our website. Then enter your order number and click “View” button. It will show your order detailes, your order status and your payment status.
Regarding your order status: When you just submitted your order and it was not processed yet, it will say “New”. When your order went into production, you will see “In progress”. When we shipped your order, it will say “Complete”. At the same time we will Email you the UPS tracking number to the Email address you provided. Please, make sure your Email address is valid in order to receive the Email notification about the shipment of your order.
Regarding your payment status: If we did not charge your credit card yet, you will see “Pre-authorised” option. If we already charged your credit card, it will say “Settled”.
Please see the Contact Us page for information on getting a hold of us. You can either Email us at email@example.com (the quickest connection), or leave a written message at Contact Us page (make sure you typed your Email address correctly there) or call us 540-820-8391. We will do our best to help you.
Ask, and it shall be given to you; seek, and you shall find; knock, and it shall be opened to you.
For everyone who asks receives, and he who seeks finds, and to him who knocks it shall be opened.
Lined, Foam Backed,
Woven Design, TermaSheer,
Blackout and More
2-3 business days
Shipping of Most Items
Except Crosby, Fireside & Cornwall
Free shipping on orders over $300
within continental US
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