Shipping & Return Policies

Shipping & Return Policies

To view our Shipping Policy, please click on the link - Shipping Policy

To view our Return Policy, please click on the link - Return Policy
Damaged Goods Policy

Damaged Goods Policy

Please contact the package carrier (UPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
Customized drapes are Non-Returnable / Non-Refundable. If you are planning to order customized curtains, we recommend to order first a Free Fabric Sample(s) of the item you are planning to buy. 
Backorder Policy

Backorder Policy

Thermal Window Curtains purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is backordered, we will contact you with further instructions.
Privacy Policy Statement

Privacy Policy Statement

For each guest to Thermal Window Curtains web page, our web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, "Contact Us" page or who is placing orders; we aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information, phone calls and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

ThermalWindowCurtains.com does not share customers information with any outside company, except the suppliers who ship the products to the customers, i.e. we do not disclose either customer's name, phone number, Email addresses or other personal information with anyone without their permission. If some of you leave a feedback about our service and products or/and fill out our customer satisfaction survey and we would like to post your feedback on your website, we will ask your permission to do that.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and informing us that you do not want to receive e-mails from our company, and we will grant your request.

Terms of Use Statement

Terms of Use Statement

You understand and agree that the owners of ThermalWindowCurtains.com website shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Thermal Window Curtains can be reached via e-mail at: help@thermalwindowcurtains.com

The plans of the diligent lead only to plenty, but everyone who is hasty comes only to poverty.
(Proverbs of Solomon 21:5 NET)

 7% Off All Products
except Gift Cards

Energy Saving Insulated Curtains:
Lined, Foam Backed, 
Woven Design, TermaSheer
Blackout and More

2-3 business days
Shipping of Most Items
Except Crosby, Fireside & Cornwall

Free shipping on orders over $300
within continental US

20% -  50% Off

No sales tax outside of VA


Search by Keyword

Search by Keyword