Return Policy, Privacy Policy, Backorder Policy, Shipping Policies, Damaged Goods Policy

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To view our Shipping Policy, please click on the link - Shipping Policy

To view our Return Policy, please click on the link - Return Policy

Please contact the package carrier (UPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

Customized drapes and Bulk orders are Non-Returnable / Non-Refundable. If you are planning to place a bulk order or ordering custom length curtains, we recommend to order first a Free Fabric Sample(s) of the item you are planning to buy. Another option for those who would like to purchase many curtains of the same SKU: you might order just 1 item of that SKU and see how it fits your expectation and after that to place a large bulk order with us.

Thermal Window Curtains purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

For each guest to Thermal Window Curtains web page, our web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

ThermalWindowCurtains.com does not share customers information with any company, i.e. we do not disclose either customer's name, phone number, Email addresses or other personal information with anyone without their permission. If some of you leave a feedback about our service and products or/and fill out our customer satisfaction survey and we would like to post your feedback on your website, we will ask your permission to do that.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

You understand and agree that the owners of ThermalWindowCurtains.com website shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Thermal Window Curtains can be reached via e-mail at: help@thermalwindowcurtains.com

The plans of the diligent lead only to plenty, but everyone who is hasty comes only to poverty.
(Proverbs of Solomon 21:5 NET)

Energy Saving Insulated Curtains