Shipping & Return Policies
Damaged Goods Policy
Please contact the package carrier (UPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
Customized drapes are Non-Returnable / Non-Refundable. If you are planning to order customized curtains, we recommend to order first a Free Fabric Sample(s) of the item you are planning to buy.
Thermal Window Curtains purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.
For each guest to Thermal Window Curtains web page, our web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, "Contact Us" page or who is placing orders; we aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information, phone calls and/or site registrations.
Thermal Window Curtains and a customer each agree to contact each other first with any disputes. You will contact us with any dispute by the means of communication outlined on our Contact Us Page. Please provide a description of the problem, all relevant information and the proposed resolution. We will contact you as soon as we can. We each agree to negotiate in good faith to resolve any dispute.
You understand and agree that the owners of ThermalWindowCurtains.com website shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Thermal Window Curtains can be reached via e-mail at: firstname.lastname@example.org
The plans of the diligent lead only to plenty, but everyone who is hasty comes only to poverty.
Lined, Foam Backed,
Woven Design, TermaSheer,
Blackout and More
2-3 business days
Shipping of Most Items
Except Crosby, Fireside & Cornwall
Free shipping on orders over $350
within continental US
No sales tax outside of VA
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Note: All prices in US Dollars