Please, read it carefully. You may return any undamaged item purchased from Thermal Window Curtains, except items that are listed as Non-Returnable, like customized curtains. The returned undamaged product(s) must be received by us within 30 days from the date of the shipping of the product.
If the product was damaged because the customer violated its care instructions such product cannot be refunded. For example, if the care instruction for the product say "line dry, no drier" and the product has been dried in a drier and got shrunk, such damaged goods cannot be refunded.
To avoid this problem, we recommend opening packages and working with curtains on a clean dry surface.
Please contact us for information on returning a product prior to doing so, and we will Email you specific return instructions.
Common mistakes that customers make and as a result want to return the curtains are:
1) Carefully measure your windows/door dimensions prior to ordering curtains. The main rule for Tab Top and Grommet Top Curtains is their width have to be 1.5 - 3 times wider than your window width, for Pinch Pleated Drapes: the width of your window/patio door/drapery rod is a little smaller then the width of the drape(s) you would need. You may add a few inches if you want plated drapes to overlap in the middle and/or a few extra inches for the drapes to wrap around the corners of your traverse rod. For more information, please follow Measuring guidelines on “Shop by Size” page.
3) Please, open the received curtain product and hang them. Hung curtains look different. We know a number of cases when customers wanted to return an unopened product, but hung it upon our request, and as a result changed their mind and kept it.
4) If you are sensitive to subtle variations in colors, please order a free fabric swatch(es) before purchasing drapes. This way you will be certain that your selection is just what you want. The color you see on your computer screen depends not only on the pictures from the websites, but also on the screen setting of each individual computer. Therefore, the rendition of colors by computers may be differ a little between different computers. To be more sure of a color of a curtain, it is helpful to have a fabric color swatch. We offer free fabric samples of most of our products.
5) If you plan the drapes to be closed at daytime, decide how much light you want to get in or to be blocked by the curtains. The darker the color of the curtains, the more light they block and the darker they will make your room. And on the contrary, the lighter the color, the more light the window treatments allow to go through and the lighter they will make your room.
Please, follow these instructions and it will save you time, money, efforts and spare you from unpleasant surprises.
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